/* ---------- Обращения (helpdesk) ---------- */

/* Список */
.tk-table td { vertical-align: middle; }
.tk-status { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; white-space: nowrap; }
.tk-dot { width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; }
.tk-subj { line-height: 1.3; }
.tk-subj.unread > div:first-child { font-weight: 700; }
.tk-preview { color: var(--muted); font-size: 12px; margin-top: 2px; max-width: 520px;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tk-filter { width: auto; padding: 6px 10px; font-size: 13px; }

/* SLA-бейдж */
.sla-badge { display: inline-flex; align-items: center; gap: 5px; padding: 3px 9px; border-radius: 12px;
  font-size: 12.5px; font-weight: 600; white-space: nowrap; }
.sla-badge.ok { background: #e7f6ec; color: #14713a; }
.sla-badge.warn { background: #fef6e0; color: #b3730a; }
.sla-badge.bad { background: var(--danger-light); color: var(--danger); }
.sla-badge.paused { background: #eef1f5; color: var(--muted); }
[data-theme="dark"] .sla-badge.ok { background: rgba(52,209,122,.16); color: #6fdea4; }
[data-theme="dark"] .sla-badge.warn { background: rgba(251,191,36,.16); color: #f0cf7c; }
[data-theme="dark"] .sla-badge.paused { background: #232b36; }

/* Карточка: три колонки */
.tk-grid { display: grid; grid-template-columns: 280px minmax(0, 1fr) 300px; gap: 16px; align-items: start; }
.tk-col-left, .tk-col-right { display: flex; flex-direction: column; gap: 14px; position: sticky; top: calc(var(--nav-h) + 16px); }
.tk-col-center { min-width: 0; }
@media (max-width: 1280px) { .tk-grid { grid-template-columns: 1fr; } .tk-col-left, .tk-col-right { position: static; } }

.tk-client .tk-name { font-size: 15px; font-weight: 700; }
.tk-cp { margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--border); }
.tk-cp-name { font-weight: 600; }

/* Лента переписки */
.tk-thread { display: flex; flex-direction: column; gap: 12px; }
.tk-msg { border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px; background: var(--card); box-shadow: var(--shadow); }
.tk-msg.in { border-left: 3px solid var(--primary); }
.tk-msg.out { background: #f2f8ff; border-left: 3px solid #9ec7f5; }
.tk-msg.note { background: #fff8db; border-left: 3px solid #f0c000; }
.tk-msg.failed { border-color: var(--danger); }
.tk-msg-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; font-size: 12.5px; margin-bottom: 8px; }
.tk-msg-head .muted { color: var(--muted); }
.tk-time { color: var(--muted); font-size: 12px; margin-left: auto; }
.tk-msg-body { white-space: pre-wrap; word-break: break-word; font-size: 14px; line-height: 1.5; }
.tk-msg-cc { margin-top: 8px; font-size: 12px; color: var(--muted); }
.tk-attachments { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; margin-top: 10px; }
.tk-attach { display: inline-flex; align-items: center; gap: 5px; padding: 4px 9px; border: 1px solid var(--border);
  border-radius: 14px; background: var(--card); font-size: 12.5px; max-width: 260px; }
.tk-attach > span:nth-of-type(1) { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tk-delivery { color: var(--success); display: inline-flex; }
.tk-delivery.bad { color: var(--danger); font-size: 12px; }
.tk-quote-toggle { margin-top: 8px; background: none; border: none; color: var(--primary); cursor: pointer;
  font-size: 12.5px; padding: 0; font-family: inherit; }
.tk-quoted { margin-top: 8px; padding: 10px; background: #f6f8fa; border-left: 3px solid var(--border-strong);
  color: var(--muted); font-size: 12.5px; white-space: pre-wrap; word-break: break-word; max-height: 300px; overflow: auto; }
[data-theme="dark"] .tk-msg.out { background: rgba(74,158,255,.10); }
[data-theme="dark"] .tk-msg.note { background: rgba(251,191,36,.12); }
[data-theme="dark"] .tk-quoted { background: #232b36; }

.tk-sys { display: flex; align-items: center; gap: 8px; font-size: 12.5px; color: var(--muted);
  padding: 4px 8px; }
.tk-banner { display: flex; align-items: center; gap: 8px; padding: 10px 14px; border-radius: 8px;
  background: #fef6e0; color: #8a5a00; font-size: 13px; margin-bottom: 12px; }
[data-theme="dark"] .tk-banner { background: rgba(251,191,36,.14); color: #f0cf7c; }

/* Композер */
.tk-composer { margin-top: 16px; border: 1px solid var(--border); border-radius: 10px; background: var(--card);
  padding: 12px 14px; box-shadow: var(--shadow); }
.tk-composer.note-mode { background: #fffdf2; border-color: #f0c000; }
[data-theme="dark"] .tk-composer.note-mode { background: rgba(251,191,36,.08); }
.tk-tabs { display: inline-flex; gap: 2px; background: #eef1f5; border-radius: 8px; padding: 3px; margin-bottom: 10px; }
.tk-tab { border: none; background: none; padding: 6px 14px; border-radius: 6px; cursor: pointer;
  font-size: 13px; color: var(--muted); font-family: inherit; }
.tk-tab.active { background: #fff; color: var(--primary); font-weight: 600; box-shadow: var(--shadow); }
[data-theme="dark"] .tk-tabs { background: #232b36; }
[data-theme="dark"] .tk-tab.active { background: var(--card); }
.tk-input { width: 100%; min-height: 110px; resize: vertical; }
.tk-cc-row { margin-bottom: 8px; }
.tk-composer-foot { display: flex; align-items: center; gap: 8px; margin-top: 10px; flex-wrap: wrap; }
.tk-send-status { width: auto; }
.tk-closed-note { display: flex; align-items: center; justify-content: space-between; gap: 12px;
  color: var(--muted); font-size: 13px; flex-wrap: wrap; }

/* Свойства и SLA */
.tk-sla-row { display: flex; align-items: center; justify-content: space-between; gap: 10px;
  padding: 8px 0; border-top: 1px solid var(--border); font-size: 13px; }
.tk-sla-row:first-of-type { border-top: none; }
.tk-sla-total { margin-top: 10px; padding-top: 10px; border-top: 1px solid var(--border); font-size: 13px; }
.tk-tags { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.tk-tag { display: inline-flex; align-items: center; gap: 4px; padding: 3px 8px; border-radius: 12px;
  background: var(--primary-light); color: var(--primary); font-size: 12.5px; font-weight: 600; }
.tk-tag button { border: none; background: none; color: inherit; cursor: pointer; font-size: 14px; padding: 0; line-height: 1; }
.tk-tag-input { width: 90px; padding: 3px 8px; font-size: 12.5px; }
/* Полноэкранная форма обращения */
.tf-modes { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
@media (max-width: 700px) { .tf-modes { grid-template-columns: 1fr; } }
.tf-mode { display: flex; align-items: flex-start; gap: 10px; text-align: left; padding: 12px 14px;
  border: 1px solid var(--border); border-radius: 10px; background: var(--card); cursor: pointer;
  font-family: inherit; font-size: 14px; color: inherit; }
.tf-mode:hover { border-color: var(--border-strong); }
.tf-mode.active { border-color: var(--primary); background: var(--primary-light); }
.tf-mode-ic { color: var(--muted); flex-shrink: 0; display: flex; margin-top: 1px; }
.tf-mode.active .tf-mode-ic { color: var(--primary); }
.tf-mode-title { display: block; font-weight: 600; }
.tf-mode-hint { display: block; color: var(--muted); font-size: 12px; margin-top: 2px; }
.tf-hint { color: var(--muted); font-size: 12.5px; margin-top: -6px; }
/* .grid-2 в styles.css не схлопывается на узких экранах — внутри формы это критично */
/* До 1200px левый сайдбар (232px) ещё виден, а .entity-grid ещё двухколоночный —
   на ячейку .grid-2 остаётся ~170px, и поля становятся нечитаемыми. */
@media (max-width: 1200px) { .entity-main .grid-2 { grid-template-columns: 1fr; } }
.tf-static { padding: 8px 0; font-weight: 600; }
.tf-info { display: flex; align-items: baseline; justify-content: space-between; gap: 12px;
  padding: 6px 0; border-top: 1px solid var(--border); font-size: 13px; }
.tf-info:first-of-type { border-top: none; }

.tk-events { display: flex; flex-direction: column; gap: 6px; max-height: 320px; overflow-y: auto; }
.tk-event { display: flex; align-items: center; gap: 8px; font-size: 12.5px; }
.tk-event .tk-time { margin-left: 0; min-width: 118px; }